International Customers FAQ
Hockey is an international game, which is why we want to make our products available to customers around the world. While we have plans to expand to international locations, we don’t have those locations established yet, so all international orders will ship from our offices here in the United States. Please see the frequently asked questions below and if we can be of further assistance, please contact us here.
Is it safe to order and will I receive my order?
Ordering from us here at saucehockey.com is safe. Your order is processed in a safe online environment and uses encryption technology to keep all important information safe and secure from your order.
What is the shipping cost to send to me internationally?
Shipping is $35 to most destinations outside of North America. This is the cheapest shipping method we’ve found that provides tracking information. Tracking info is essential for us to ensure you receive your package.
What shipping service do you use?
USPS Priority Mail International (www.usps.com)
How long does it take for me to get my package?
Shipping times can vary, but generally it is 6-10 business days from the day the package leaves our warehouse. Please be aware that while we try to process all orders within a day or 2, it can take a few extra days during busy times. Also note that your package may experience delays once shipped or with the customs department in your country. These are out of our control, but we will do our best to help push the process along so you get your package as soon as possible.
Do I pay the customs and duties fees associated with my order?
When your package arrives, you may be responsible for taxes and/or duties charged by your country’s customs department. These are typically taxes charged for importing goods into your country. Please check with your country’s customs department for further info on this. We have no control over these fees and therefore cannot include them in the price.
What is the price of your products in my country’s currency?
All prices listed are in US Dollars. To calculate current exchange rates please visit a currency calculator such as www.xe.com.